This report provides an opportunity to access to the results for those councils that have uploaded data, having followed the 'Are you being served?' guidance on benchmarking resident satisfaction data.
The full guidance can be found here: http://www.local.gov.uk/home/-/journal_content/56/10180/3484891/ARTICLE
The ways in which the data is collected can have a considerable impact on the results gained. To this end we have kept results achieved from different methods separate to ensure that only like-for-like data is compared across councils. The categories are:
- face to face
The results are available both including and excluding those respondents that answered 'don't know'.
Understanding resident views is a key element of assessing the effectiveness of an authority, alongside cost and performance information. Furthermore, understanding resident satisfaction and being able to make informed comparisons can strengthen local accountability and be a key part of the sector’s approach to managing its own performance.
Although there is demand for some comparative data, there is little appetite within the sector for a fully prescribed survey. The 'are you being served' guidance therefore outlines a set of resident satisfaction, crime and cohesion questions that councils can choose to use in their local surveys, and guidance on the conditions that must be met to enable the results to be benchmarked against other authorities who follow the same approach.
This is a flexible approach, designed to suit your local circumstances and minimise the cost of collecting the data by allowing your authority to use only those questions that are of interest locally, and fit these questions in with existing survey plans, whilst also helping to maximise the benefit and insight that can be gained from this data by making it broadly comparable.
Using this data
The most recent data is only available to local authority users of LG Inform. Public access to the data will be granted one year after the end of the financial year for which data relates. Therefore, public access to 2012/13 and 2013/14 results is now available, and public access to 2014/15 results will be granted on 31 March 2016. Local authority users should sign in to view the most recent data in this report.
Prior to public access being granted, please do not disclose named local authority level results more widely when you are reporting, unless with clear written consent from the data owner, or unless it has already been made publicly available by the authority in question, for example on their own website. You can of course use anonymised results.
The role of benchmarking
It is important that the results of these questions are not viewed as a simplistic ‘league table’. Benchmarking of these results should be seen as part of a wider approach to understanding and responding to local communities. Benchmarking provides context but is only one element of this approach, and helps raise lines of enquiry rather than providing answers.
For each method the report shows, for each core question, charts for the current year, plus tables for the most recent five years; including and excluding ‘don’t know’. Tables for second tier questions and links to the Data Tool in LG Inform Plus that allows easy download of third tier questions.
Please click on the relevant links below to access the full results for councils that have submitted:
Postal and/or online surveys
Face to face surveys